Official Community on Facebook
If you want to stay on top of all news, product updates, things we’re working on, etc, joining the facebook community is definitely a must! This is also a great resource to seek support, ask opinions to other users, and share ideas.
The community is about much more than product support, though. This is where Rat Rig developers get to interact with their users, hear from them, understand their wants and needs, and define future product strategy in response to their feedback.
It’s also the place where more advanced users share mods they’ve made to their machines to better suit their needs and preferences - and this is often a great source of inspiration, both to other users and to the Rat Rig team itself.
If you’re passionate and knowledgeable about 3D Printing, you may be interested to learn that our Beta/Development Team is mostly made of users who at some point in time bought one of our printers and got involved in the community. Active and knowledgeable members who passionately contribute to the community don’t go by unnoticed, and will sometimes be invited to join the team. If this is something that gets you excited, come and join us, connecting is always the first step on the Rat Rig journey!
Beta/Dev users not only get to influence product strategy and design decisions, but also benefit from several awesome perks, like early access to products and discounted prices on all orders. Above everything else, they get to participate in extremely nerdy debates with like-minded people, and witness how those debates materialize over time in products who will be enjoyed by many people.
Unofficial Community on Discord
This community is run exclusively by Rat Rig users, there’s no interference/moderation/monitoring by Rat Rig. Make sure you keep checking official sources too, to ensure you always have access to the most accurate/updated information.
Even though this is an unofficial community, over time we’ve found that this is one of the best resources for users seeking technical support. There are many knowledgeable and super helpful members on the server, and their response time is usually much shorter than what Rat Rig can provide as a company.
The discord server is also the primary place to discuss and participate in the ongoing EVA development and testing.